Welcome to HR On-Call, L.L.C

Customer Satisfaction is Our Top Priority

About HR On-Call: Meet Susan

About HR On-Call: Meet Susan

Susan Arnold, owner and lead consultant at HR On-Call, has more than 25 years of Human Resource experience and has been consulting through HR On-Call for more than six years. Susan has been an active member of the local and national Society for Human Resource Management (SHRM) for over 20 years and has quickly developed many long-lasting client relationships. She is easily able to help small business owners improve employer/employee relationships while reducing company risk.

Susan’s overarching human resources expertise allows business owners to focus on their business goals while resting assured that they are compliant with state and federal law.

Industry Experience

HR On-Call has experience in many different industries. Below is a general overview of the industries we have served. We can help you no matter your industry!

Health Services

Healthcare, Social Services, Veterinary Services


Banking, Accounting, Insurance, Legal, Non-Profits

Business Services

Advertising, Architecture, Automotive, Manufacturing, Construction, Food Services, Hospitality, Transportation

Did you know?

The average settlement in a sexual harassment case is more than $1 million? This staggering number does not take into account the internal costs to the company, such as loss of productivity, morale, increasing turnover, and damage to your company’s reputation. Having a solid HR protocol, procedures and system in place can help avoid situations and costs like these, adding more money to your bottom line.

Our Services

Core Services

  • Consulting
  • HR Audit
  • Organization Review
  • Harassment Prevention Training & Investigations
  • Job Description Preparation & Review
  • New-hire Packet and Contents Review
  • Terminations, Lay-offs and Reductions in Force
  • Employee Performance
  • Disciplinary Action/Correction Forms
  • Personnel Files

Areas of Expertise

  • Reduce Employer Risk and Liability
  • Improve Employee/Employer Relationships
  • Customize Employee Handbooks
  • Guaranteed EEO Compliance
  • Recruitment/Hiring
  • Employee Discipline/Discharge
  • Performance Reviews
  • Background Checks & Personality Assessments
  • Employee Retention

Our Services

Our Mission:

To fulfill your need for a Human Resources professional and implement proper systems and procedures to maintain compliance.

Benefits of Working with HR On-Call

We have 25+ years expertise in all facets of a Human Resources.
HR On-Call is cost effective compared to the expense of a full-time employee or legal fees.
You will add a professional HR presence to your organization.
A little help goes a long way! We can assist with day-to-day HR tasks for your organization.
A professional HR presence strengthens professional relationships between a company owner and its employees.
HR On-Call maintains confidentiality of all employees and organizations, ensuring effective communication.

Ready to Begin?

When you're ready to begin a partnership with HR On-Call, your organization's first steps will be:

An Internal Audit

  • Recordkeeping & Documentation
  • Personnel Files
  • Confidential Records
  • Employment Applications and Agreements
  • Background Checks
  • Employment Law Posters
  • I9 – Process, Storage & Organization
  • Performance Management
  • Job Descriptions – Exempt vs. Non-exempt

Customized Employee Handbook

  • Definition of Company Policies/Procedures
  • Employee Standards and Expectations
  • Company Mission & Values
  • PTO Policy
  • Employee Benefits
  • Employee Classifications
  • Driver Safety
  • Substance Abuse
  • Required Harassment Definitions

What Our Clients Say

  • I have known Susan for nearly 15 years. During that time period, she led Human Resources at three different organizations… all with unique challenges. In 2000 she completed a three-year effort to build the HR function for the Iowa Region (280 employees) of a national employer. During the next 6 years, Susan was the driver behind the development of HR for a 500 employee, multi-state construction organization. Then, Susan built the entire HR function from the ground up for a fast growing firm that reached 170 full-time employees. Her performance in each situation was outstanding and the breadth of experience she has gained is significant, including a close working relationship with senior leaders and owners. I have high regard for Susan, her expertise, and her professionalism and recommend her to any organization in need of assistance with their Human Resources.

    Austin Palmer, The Palmer Group
  • I have worked with Susan for many years and with a couple of different organizations. I am confident in her HR abilities to help organizations reduce employer risk. Susan is reliable and passionate about her business. She adds an HR presence while listening to her client’s needs. I will continue to recommend Susan’s HR assistance to any organization.

    Rick Ball, Ball Team LLC
  • Susan Arnold always steers us in the right direction. Her expertise in human resources is unmatched by anyone else in the industry. I have used her for my own company and have referred her to clients when they need her help also! She is a wiz at recruitment and I am fortunate to have her available when the need arises!

    Renee Schneider, TRIO Marketing|Branding|Advertising
  • Susan is easy to work with and incredibly knowledgeable in all HR matters. She passionate about guiding her clients towards proper procedures and compliance so that they can focus on running their businesses.

    Drew Harden, Blue Compass Interactive
  • I have worked with Susan on our employee handbooks. She has great knowledge on all things HR. She has a wonderful program to help with any future add-ons or updates. I will highly recommend her to companies who can benefit from ensuring proper coverage with handbooks and HR matters.

    Bobbi Dollinger, QualityOne Cleaning
  • The human resources consulting, coaching and training Susan provided our agency was invaluable. Susan provides a wealth of expert knowledge coupled with a high degree of professionalism. Susan’s dedication to her clients is obvious and she always made herself available to provide us with her expertise and guidance. Susan provided timely, relevant, and practical advice on all human resource related issues we brought to her and also provided excellent training for our staff. I would not hesitate to recommend Susan as a human resources consultant to any organization.

    Katie Gallo, Youth Emergency Services & Shelter
  • As the director of a small non-profit, I don’t have the staff or the time to make sure that we’re up to date on all our HR rules and policies. Susan helps us stay organized, makes sure our policies are in order, and provides great coaching whenever we have a question.

    Sarai Rice, Des Moines Area Religious Council
  • Susan is an amazing HR professional who provides outstanding service and support to many clients. Her clients genuinely appreciate her services and how she partners with them. She handles many of the day-to-day HR priorities that employers need, including job descriptions, handbooks, compliance related administration and even recruiting.

    Amy Hunold-VanGundy, Your Clear Next Step

Ready to Learn More?

Get in Touch


Send Us a Note